FAQs

Does Flatlay Studio deliver during level 3?

YES! All e-commerce stores have been unlocked by Government as of 14 May 2020. While we wish we could say that it is a seamless transition to return back to normal, we need to follow compliance for delivery as per the Disaster Management Act. This means that lead time for you to receive your order will increase slightly by a few days due to capacity constraints on couriers. We will soon be holding more inventory to try minimise production time, and to ensure we can get your order to you sooner than expected.

What is the difference between a BOARD and a BANNER?

In a nutshell, boards are rigid and flat and smaller in size. Banners are flexible PVC vinyl banners and are rolled on a tube.

You can find our Blog piece on BOARDS VS BANNERS by clicking here. It has all the information you need on the difference between Boards and Banners and how to choose which one is right for you.

Does Flatlay Studio sell gift cards?

Yes, for a limited time only. Gift cards are emailed to you immediately after payment is made at checkout, and can be redeemed within a year from the purchase date. There are no extra processing fees or delivery fees for our customers when purchasing gift cards. 

Does Flatlay Studio take flatlay photographs for me or only supply the boards?

We only supply the photography boards or banners at this point. We can offer style tips and help you choose the best board for your brand, and even refer you to a reputable product photographer. Get in touch on the chat pop-up for more info or email us at info@flatlaystudio.co.za. 

Where do you ship to?

We ship nationwide to all of South Africa to all major city centres, to your daytime physical address. Should you live in an outlying or 'hard to reach' location, please get in touch with us first on info@flatlaystudio.co.za or drop us a query in the chat button on the website. 

How much does shipping cost?

We offer a flat rate of only R75 shipping and FREE delivery for orders over R700. In order to qualify for the free delivery, your order total, after any discount has been applied, must be R700 or more. The shipping amount will then automatically be discounted at checkout.

Should I supply my home or work address for shipping?

Please supply your daytime address where you know you will be during working hours from Mondays to Fridays. For standard delivery, courier companies in SA do not work on weekends and they do not ship to postal addresses. Please ensure you supply a PHYSICAL address of a location where you will most likely be during the day.

How soon will I get my order once payment is made?

Products are made to order, with care taken to ensure the highest quality. We normally ship in 4-7 working days, but due to COVID19 and capacity constraints on couriers we estimate 1 or 2 days longer. However, we haven't experienced any delays since re-opening in May, so we're really just saying this in case our courier drops the ball. Either way, you can rest assured that we will always do our best to get your goods to you ASAP. 

 

My order is urgent, help!

Should you have an URGENT order, please chat with us using the pop-up chat button in the bottom right-hand corner of your screen and we will do our best to assist you!

Can I collect my order instead?

Yes, we also offer a collection service (we are based in Irene in Centurion, Gauteng), please whatsapp us on the pop-up whatsapp chat button here on the website for more information before placing your order to ensure we have stock and also to give you a voucher code for free shipping at checkout.

Do the products ship easily?

Yes, they are relatively lightweight (0.5kg), and wrapped in protective packaging and they ship in 4-7 working days (excluding weekends and public holidays), and delivery is free for orders over R700. Otherwise a flat delivery rate of R75 will apply for all major city centres.

Are the style boards hard or flexible?

Thickness of style board

The smaller sizes are hard and sturdy boards, about 2mm thick. Depending on your style chosen, they come in sizes of 600mm x 450mm or 600mm x 600mm. They need to be stored flat. They are flat-packed in protective packaging and shipped in 4 - 7 days at a cost of R75, with free delivery if your order is over R700 in value.

The larger sizes are matt PVC banner, and are soft and flexible. Depending on your style chosen, they measure 1000mm x 800mm or 1000mm x 1000mm. They are rolled for delivery and need to be stored rolled too. They also ship in 4-7 days in protective packaging at a flat rate of R75, with free delivery for orders over R700.

You can find our Blog piece on BOARDS VS BANNERS by clicking here. It has all the information you need on the difference between Boards and Banners.

Can I put food directly on them without damaging them?

For the food stylists out there - yes, you can place food and liquid (red wine, water etc) directly onto the smaller style boards as they are quite durable and wipe clean easily. However, we suggest you refrain from highly oily substances as they might leave a residue. Please also take extra care with beetroot and turmeric. 

The PVC banners (larger sizes) are waterproof and very durable. One of our customers used the PVC banner as part of a 1 year old's cake-smash photo shoot. She said the cake wiped right off of the banner without any issues :)

I saw a style of board on your Instagram page but can't find it here on your website, help!

We sell over 100 styles of boards and publish most of them on our Instagram page, usually including the product name and we tag it on Instagram too. We have a search tool on the website where you can plug in the product name to help you search for it.

However, we also repost other creators' flatlay photographs as inspiration for our followers to help them stay on trend. We don't stock those actual backgrounds but a similar style to what we post. We always credit the original photographer and clearly mark our post as a #repost.

If you're still unsure, please whatsapp us on the pop-up whatsapp chat button on the bottom right hand side of your screen.