FAQs - Flatlay Studio
What does Flatlay Studio sell?
We sell boards and banners, that act as photography backgrounds or surfaces for product photographs. Basically, we sell surfaces in a variety of designs, that will help elevate your product photography and brand in general.
It's a well-known fact that you need AWESOME photos to get your brand noticed and engage with your audience (an engaged audience leads to conversions), and having the right background helps you achieve this easily, affordably, and from the comfort of your home.
Our backgrounds are called Styling Boards and Styling banners, and they are ultra-realistic designs depicting surfaces such as marble, tiles, cement, slate, stone, textures, plain colours and so forth.
How long does it take for delivery of my products?
It should take 4 - 7 working days for your package to arrive. You'll receive a shipping notification via email and/or SMS, and a tracking link and contact details for the courier.
However, realistically, Covid19 has slowed things down in terms of production, and our couriers are under increased demand, so they sometimes take a day or two longer to get back on track. So yes, sometimes delays happen, but if they do, we'll be in touch to give you a heads up.
What is a PREORDER?
A "Preorder" is a way for us to enable you to purchase your favourite products before we receive stock for them. This means that they do not ship immediately, and all preorder items will ship within 3 weeks from the date of your order.
When our bestselling products are sold out, some of our products are eligible for "Preorders". If they are not eligible for preorders, they are most likely discontinued. Feel free to email us on email@example.com to find out for sure.
What is the difference between a BOARD and a BANNER?
In a nutshell, boards are rigid and flat and smaller in size. Banners are flexible PVC vinyl banners and are rolled on a tube.
You can find our Blog piece on BOARDS VS BANNERS by clicking here. It has all the information you need on the difference between Boards and Banners and how to choose which one is right for you.
Does Flatlay Studio take flat lay photographs for me or only supply the boards?
We only supply the photography boards or banners at this point. We can offer style tips and help you choose the best board for your brand, and even refer you to a reputable product photographer. Email us at firstname.lastname@example.org.
Does Flatlay Studio do custom orders?
Yes yes yes! We can custom source a design for you based on your company's Pantone colour or your client's very specific brief. We can also custom size banners and boards, click here to fill out the custom form query.
Does Flatlay Studio sell anything else besides styling boards and banners?
Yes yes yes. We have an accessories range coming (did someone say board bags?), and have also curated a fantastic selection of homeware for you, also dropping soon. This will include glassware, ceramics, bakeware and tableware such as napery and tablecloths. Use these as props for your photo shoots, or just create a beautiful space to shoot.
Where do you ship to?
We ship nationwide to all of South Africa to all major city centres, to your daytime physical address. Should you live in an outlying or 'hard to reach' location, please get in touch with us first on email@example.com or drop us a query in the chat button on the website.
How much does shipping cost?
We offer a flat rate of a very low R65 shipping and FREE delivery for orders over R1000. In order to qualify for the free delivery, your order total, after any discount has been applied, must be R1000 or more. The shipping amount will then automatically be discounted at checkout.
Should I supply my home or work address for shipping?
Please supply your daytime address where you know you will be during working hours from Mondays to Fridays. For standard delivery, courier companies in SA do not work on weekends and they do not ship to postal addresses. Please ensure you supply a PHYSICAL address of a location where you will most likely be during the day.
How soon will I get my order once payment is made?
Products are made to order, with care taken to ensure the highest quality. We normally ship in 4-7 working days, but due to COVID19 and capacity constraints on couriers we estimate 1 or 2 days longer. However, we haven't experienced any delays the past few months, so we're really just saying this in case our courier drops the ball. Either way, you can rest assured that we will always do our best to get your goods to you ASAP.
My order is urgent, help!
Should you have an URGENT order, please get in touch on whatsapp +27729855425. We sometimes charge a rush order fee to cover extra costs that last minute orders can incur.
Can I collect my order instead?
Yes, we also offer a collection service (we are based in Irene in Centurion, Gauteng), please email us on firstname.lastname@example.org for more information before placing your order to ensure we have stock and also to give you a voucher code for free shipping at checkout. Collection time can also take 4 - 7 days if your product/s need to be made to order.
Do the products ship easily?
Yes, they are relatively lightweight (0.5kg), and wrapped in protective packaging and they ship in 4-7 working days (excluding weekends and public holidays), and delivery is free for orders over R1000.
Are the style boards hard or flexible?
The smaller sizes are hard and sturdy boards, about 2mm thick. Depending on your style chosen, they come in various sizes. They need to be stored flat.
The larger sizes are matt PVC banner, and are soft and flexible. Depending on your style chosen, they measure 1000mm x 800mm or 1000mm x 1000mm. They are rolled for delivery and need to be stored rolled too. You can find our Blog piece on BOARDS VS BANNERS by clicking here. It has all the information you need on the difference between Boards and Banners.
What size Boards do you have available?
Can I put food directly on them without damaging them?
For the food stylists out there - yes, you can place food and liquid (red wine, water etc) directly onto the smaller style boards as they are quite durable and wipe clean easily. However, we suggest you refrain from highly oily substances as they might leave a residue, especially on the darker colours. Please also take extra care with beetroot and turmeric on your lighter coloured boards.
The PVC banners (larger sizes) are waterproof and very durable. One of our customers used the PVC banner as part of a 1 year old's cake-smash photo shoot. She said the cake wiped right off of the banner without any issues :)
I saw a style of board on your Instagram page but can't find it here on your website, help!
We sell over 100 styles of boards and publish most of them on our Instagram page, usually including the product name and we tag it on Instagram too. We have a search tool on the website where you can plug in the product name to help you search for it.
However, we also repost other creators' flat lay photographs as inspiration for our followers to help them stay on trend. We don't stock those actual backgrounds but a similar style to what we post. We always credit the original photographer and clearly mark our post as a #repost.
What are Flatlay Studio Rewards?
We reward you with discount when you place orders and refer friends. We even gift you 20% discount on your birthday. Join by simply creating your profile and earn an instant 200 rewards points from the get-go.
In a nutshell, you earn 1 point for every R1 spent with us.
There are other ways to earn too, see below our handy table explaining all the Rewards things.
We've tried to keep it simple, and have set up a FAQ page too, click here.
Ways to Earn Rewards:
|Create profile on website||200 points|
|Birthday: 20% discount||20% off, plus double points earned on your birthday when placing an order|
|Place an order||1 point for every R1 spent|
50 points each
Bonus 50 points for every order
|Facebook Like||150 points|
|Instagram Follow||150 points|
Ways to Redeem Rewards:
|1000 points||FREE SHIPPING|
|2000 points||R100 off|
|2500 points||R150 off|
|3000 points||R200 off|
|3500 points||R250 off|
|4000 points||R300 off|
Important FAQs answered:
|What are Flatlay Studio Rewards and how do I get them?||
You can start earning rewards when you join the Rewards program by simply creating a store profile.
You then earn rewards for placing an order, as well as for every successful referral you make to your friends and followers.
|Do my Points Expire?|
|Do my Past purchases count towards the Rewards Program?||YEs - we have backdated all purchases to members who signed up 12 months ago and placed an order.|
If you're still unsure, please email us on email@example.com or DM us on Instagram @flatlaystudio.co.za.